Transaction Network Services

Change Manager - APAC

Change Manager - APAC | Transaction Network Services, Kuala Lumpur. Lead change initiatives across Payments, Telecom, Financial Services. 5+ yrs experience, ITIL, Agile required.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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IT Service Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
July 15, 2025

We are seeking an experienced Change Manager based in the APAC region to lead and support change management initiatives across our Payments, Telecom, and Financial Services divisions.

Requirements

  • Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment
  • Conduct impact analyses, assess change readiness, and identify key stakeholders
  • Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues
  • Collaborate with cross-functional teams to integrate change management activities into project plans
  • Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives
  • Support the development and delivery of training programs to ensure smooth transitions
  • Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed
  • Ensure alignment of change initiatives with regulatory requirements and industry best practices

Benefits

  • Equal opportunity employer

Requirements Summary

5+ years of experience in Change Management, ITIL, and Agile/Scrum methodologies