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Experian
IT Service Quality Analyst
IT Service Quality Analyst at Experian (Sepang, Selangor). Manage service quality programs, drive organizational change. Requires Bachelor's degree, 2-5 years experience, analytical skills. Competitive salary, growth opportunities, flexible work.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 2, 2025
Experian is a global data and technology company seeking an IT Service Quality Analyst to assist in managing the service quality program and drive change within the organization.
Requirements
- Bachelor's degree in Business Administration, Information Technology, or a related field
- Proven experience in service quality management, preferably within a digital workplace or IT support environment
- Strong analytical skills with the ability to interpret data and make informed decisions
- Excellent communication and interpersonal skills
- Ability to drive change and influence others without direct authority
- Experience with performance management and employee development
Benefits
- Competitive salary and benefits
- Opportunities for professional growth and development
- Diverse and inclusive work environment
- Flexible work arrangements
- Recognition and reward programs
Requirements Summary
Bachelor's degree in Business Administration, IT, or related field with 2-5 years of experience in service quality management
