Change Manager - ITSM

As a Change Manager - ITSM at M&S, you will oversee and manage the end-to-end Change Enablement process, ensuring that all changes to D&T products and services are effectively planned, assessed, approved, scheduled, and implemented. You will implement appropriate controls and governance to maintain the stability and integrity of business operations while facilitating change in a high-velocity DevOps environment.

Requirements

• Strong knowledge of DevOps, high-velocity environments with an understanding of CI/CD processes and their impact on Change Enablement.
• Deep expertise in ITIL service management practices, including incident, event, asset, configuration, problem, change and release Management.
• Strong experience leading and governing change processes to ensure that changes are well-planned and executed with minimal disruption

Benefits

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.