Channel Operations Manager

Palo Alto Networks is seeking a Channel Operations Manager to support its NextWave partner ecosystem. The role involves responding to inbound requests related to the partner program, providing support for business process improvements, facilitating data compliance, and acting as a liaison between the partner ecosystem and internal stakeholders. It focuses on ensuring partner program effectiveness and providing operational support for a fast-paced, innovation-driven company.

Requirements

• 10+ years of relevant experience managing, investigating, resolving high volume cases using an email-based ticketing system or similar
• Strong customer service skills and attention to detail
• Effective communicator with strong verbal, written, and presentation skills
• Experience collaborating with cross-functional teams
• Experience with G-suite, ServiceNow, and SFDC (sales hygiene, reporting, maintenance)
• Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders

Benefits

• Flexible work schedule