Cloud and Performance Engineer

Version 1 is seeking a Cloud and Performance Engineer based in Edinburgh. The ideal candidate will have a strong focus on delivering exceptional customer service, apply technical expertise to ensure a dependable IT infrastructure, and play a pivotal role in resolving advanced technical issues within AWS, VMware, Microsoft Office, Java, Angular, Kubernetes, and Windows service environments.

Requirements

• Minimum of 2-5 years of experience in deskside support.
• Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
• Experience with service desk management tools (e.g., JIRA, ServiceNow).
• Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
• Strong communication, interpersonal, and problem-solving abilities with a Customer-focused mindset.
• Confidently explain technical concepts to non-technical users.
• Ability to manage multiple priorities and meet deadlines.
• Strong analytical and reporting skills.
• Proficiency in Microsoft Office 365 Support (M365 & O365)
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
• Knowledge of AWS and Azure fundamentals.
• Experience of Java, Angular and Kubernetes
• Proficiency in Azure Active Directory and Group Policy Support.
• Technical proficiency in Windows Server and Linux(preferable but not essential)

Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
• Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.