IT Service Management Specialist

We are seeking an IT Service Management Specialist to lead major incident calls, conduct problem management meetings, and manage organizational change. The successful candidate will have a broad history in major incidents, excellent communication skills, and experience with ServiceNow and ITIL.

Requirements

• Bachelor's Degree
• 5+ years of relevant work experience in Information Technology
• 3 years of experience in a Service Management team
• Experience managing and utilizing ServiceNow
• 5+ years of relevant ITIL experience
• ITIL V3 certification
• Experience working with Infrastructure and Application teams during critical issues
• Proven experience in Incident, Problem, and Change management
• Clear articulation of understanding of Incident Problem, Change Management processes
• Ability to communicate with a range of people at different levels of the organization
• Willingness to be on call once every 5 weeks (including weekend)
• Experience working in a culturally diverse environment

Benefits

• Opportunity to work with a global company
• Professional development opportunities
• Flexible working arrangements
• Competitive salary and benefits package
• Opportunity to work with a diverse team