Thomson Reuters

Cloud Engineer

Join Thomson Reuters as a Cloud Engineer in Reforma, leveraging ServiceNow for incident management and cloud solutions. Enjoy hybrid work, career growth, and competitive benefits.

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Direct Hire
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Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Discovery
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Governance, Risk, and Compliance
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IT Service Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery

Job description

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Posted on:
 
May 5, 2025

Join our team as a Cloud Engineer and bring your experience to a world-class company. Participate in a high-performance Cloud Ops team, collaborate with technology peers and business partners, and build and deploy the foundation for the next generation of modern cloud native software applications and services.

Requirements

  • Participate in a high-performance Cloud Ops team in all aspects of operating a production, hosted product in the cloud (AWS/Azure.)
  • Participate with peers in the 24/7 rotation to provide service/infrastructure support and troubleshooting assistance.
  • Responding to Alerts, ServiceNow-based ticketing system to resolve incidents and requests for the supported environment.
  • Handle Change and Incident Management for CloudOps team.
  • Developing and refining solutions and services for Cloud Landing zones, working with all cloud providers and their landing zone services, tools, and solutions.
  • Work with other teams (including development, client services, product management, security) in a CI/CD environment.
  • Coding for infrastructure continuous build and delivery automation.
  • Ensure consistency with cloud architectural guiding principles for assigned projects.
  • Keep up to date with emerging cloud technology trends – open source and cloud vendors such as AWS, AZURE & Google.
  • Articulate complex problems, concepts and solutions through formal and informal means to global technical and non-technical audiences and developing scalable solutions to handle them.
  • Be a thought leader and influencer in cloud native development best practices, which includes continuous delivery, security, infrastructure as a code, automation, immutable infrastructure and service discovery.

Benefits

  • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
  • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
  • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Requirements Summary

2+ years of engineering experience, including experience with cloud landing zones, AWS, Microsoft Azure, or GCP. Excellent communication skills and ability to learn new technologies quickly