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Apside
Coach ITSM
Coach ITSM at Apside: Guide clients in ServiceNow Incident & Request Management. ITIL v4 expertise, Service Desk experience required. Remote, flexible part-time role.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
March 5, 2025
We are seeking an experienced Coach ITSM with extensive expertise in Service Desk Incident Management and Request Management to guide and coach clients, leveraging hands-on experience to transfer knowledge effectively and ensure clients become self-sufficient in IT Service Management.
Requirements
- Extensive experience in Incident Management and Request Management within a Service Desk environment
- Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions
- Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios
Benefits
- Opportunity to work remotely
- Flexible part-time schedule (approximately 20 hours per week)
- Collaborative team environment
Requirements Summary
Extensive ITSM experience, ServiceNow expertise, and ITIL v4 knowledge required
