Command Center and Service Management Lead

The Command Center and Service Management Lead will oversee the 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions. The role will also guide Command Center analysts, oversee incident and problem management, and ensure effective change management.

Requirements

• 10 years of experience in IT Operations or Service Management, including 5 years in Command Center leadership
• Proven background guiding Incident, Problem, Change, ITAM, and Service Level processes under ITIL frameworks
• Experience with enterprise monitoring platforms (Elastic, Dynatrace, OpsBridge, SiteScope, SolarWinds, etc.)
• Familiarity with ITSM platforms (ServiceNow, Opentext Service Manager), CMDB, and IT Asset Management tools
• Strong analytical and communication skills, capable of intervening during crises and reporting objectively to management

Benefits

• At DXC Technology, we believe strong connections and community are key to our success.
• Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• We’re committed to fostering an inclusive environment where everyone can thrive.