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DXC Technology
Command Center and Service Management Lead
Lead 24x7 Command Center operations at DXC Technology in Riyadh. Manage incident, problem, change, and ITAM processes using ServiceNow ITSM platform. Requires 10+ years IT ops, 5+ Command Center leadership, ITIL expertise.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 16, 2025
Command Center and Service Management Lead oversees 24x7 operations, guides analysts, intervenes in critical situations, and ensures effective shift handovers and centralized dashboards. They also oversee incident and problem management, change management, IT asset management, service level management, business continuity and disaster recovery alignment, and continuous improvement and automation enablement.
Requirements
- Minimum 10 years of experience in IT Operations or Service Management
- 5 years of experience in Command Center leadership
- Proven background guiding Incident, Problem, Change, ITAM, and Service Level processes under ITIL frameworks
- Experience with enterprise monitoring platforms (Elastic, Dynatrace, OpsBridge, SiteScope, SolarWinds, etc.)
- Familiarity with ITSM platforms (ServiceNow, Opentext Service Manager), CMDB, and IT Asset Management tools
Benefits
- At DXC Technology, we believe strong connections and community are key to our success.
Requirements Summary
10+ years of IT experience, 5+ years of Command Center leadership, ITIL frameworks experience
