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DXC Technology
SharePoint & Web Application Support Engineer
Join DXC Technology in Riyadh as a SharePoint & Web Application Support Engineer. Leverage ServiceNow for L2/L3 support, incident management, and digital transformation.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 17, 2025
We are seeking a proactive and technically skilled SharePoint and Web Application Support Engineer with 3+ years of experience in supporting SharePoint (preferably On-Prem) and.NET-based web applications.
Requirements
- Provide L2/L3 support for SharePoint On-Prem and.NET-based web applications.
- Monitor, maintain, and troubleshoot issues related to SharePoint sites, web parts, workflows, and content databases.
- Support custom.NET applications, perform minor code fixes, and manage deployments.
- Manage incidents, service requests, and change requests using ITSM tools such as ServiceNow or BMC Remedy.
- Coordinate with development and infrastructure teams for issue resolution and performance optimization.
- Perform root cause analysis and prepare detailed RCA reports.
- Maintain technical documentation and knowledge articles for supported applications.
- Participate in application patching, upgrades, and regular maintenance schedules.
- Engage with end-users and business stakeholders to understand and resolve their issues effectively.
Benefits
- Opportunity to work in a collaborative work culture that values continuous learning and ownership.
- Competitive salary and benefits package (not specified)
- Chance to work on digital transformation initiatives
Requirements Summary
3+ years of experience in SharePoint On-Premises administration & support, Strong understanding of ITIL/ITSM processes, Good communication, interpersonal, and stakeholder engagement skills
