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City of New York
Computer Associate (Operations), Level II
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 28, 2025
The New York City Police Department (NYPD) is seeking two Computer Associate (Operations), Level II candidates to handle ServiceNow incidents, respond to physical service desk calls, facilitate ticket transfers, set up/troubleshoot hardware/software, and document procedures. This role involves providing support to users and collaborating with other ITB units to resolve incidents affecting city residents.
Requirements
- Handle and respond to ServiceNow incident reports
- Respond to physical Service Desk phone calls
- Facilitate ticket transfer or escalation
- Set up, configure, and test computer hardware/software
- Diagnose and troubleshoot hardware/software issues
- Manage and coordinate with Dell (warranty/exchange platform)
- Provide support to users via Windows Active Directory and Remote Desktop tools
Benefits
- health insurance
- union benefits
- dental coverage
- vision coverage
- paid annual leave
- sick leave
- paid holidays
- pension
- deferred compensation
- IRA
- flexible spending account
Requirements Summary
2+ years full-time experience in computer operations or data communications. Baccalaureate degree or equivalent. Alternative education path with relevant experience
