Configuration Management Database Administrator I

WGU is seeking a Configuration Management Database Administrator I to manage the organization's Configuration Management Database within ServiceNow. The successful candidate will be responsible for ensuring the completeness, accuracy, and compliance of all configuration data, and will apply advanced technical expertise to maintain configuration items, relationships, and attributes.

Requirements

• Update the CMDB to ensure that CIs are identified, classified, and documented through escalated tasks in ServiceNow.
• Enforce data standards, normalization, and validation to uphold data integrity.
• Conduct audits to resolve discrepancies, duplicates, and inconsistencies.
• Maintain CI relationships to represent dependencies, architectures, and service models.
• Configure dependency maps for impact analysis, risk assessment, and outage management.
• Integrate the CMDB with ITSM tools and systems for data exchange and automation.
• Develop and maintain discovery scripts, patterns, and IRE rules to enrich CIs and prevent duplicates.
• Generate reports on CMDB health, metrics, trends, and risks for stakeholders.
• Analyze data, including mining for forecasts, to recommend optimizations and support IT governance.
• Improve practices and update the Knowledge Library with new processes.
• Act as a subject matter expert (SME), providing guidance to IT and business teams.
• Provide after-hours support for incidents through Microsoft Teams and OpsGenie.

Benefits

• Bonuses
• Medical, dental, vision, telehealth and mental healthcare
• Health savings account and flexible spending account
• Basic and voluntary life insurance
• Disability coverage
• Accident, critical illness and hospital indemnity supplemental coverages
• Legal and identity theft coverage
• Retirement savings plan
• Wellbeing program
• Discounted WGU tuition
• Flexible paid time off for rest and relaxation with no need for accrual
• Flexible paid sick time with no need for accrual
• 11 paid holidays
• Up to 12 weeks of parental leave