Deloitte

Consultant - Solutions Delivery - Technology Office

Join Deloitte as a Consultant in Toronto, leveraging your 3+ years of ServiceNow expertise to enhance ITSM, SPM, and more. Enjoy flexible work and mental health benefits.

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Consulting
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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Customer Service Management
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Governance, Risk, and Compliance
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Human Resources Service Delivery
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IT Asset Management
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IT Operations Management
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IT Service Management
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Legal Service Delivery
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Strategic Portfolio Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Strategic Portfolio Management

Job description

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Posted on:
 
July 22, 2025

As a Consultant - Solutions Delivery - Technology Office, you will drive significant enhancements and innovations to our ServiceNow platform, collaborating with a team committed to innovation and leveraging the platform to its full potential.

Requirements

  • A bachelor’s degree or relevant industry experience.
  • 3+ years of experience in eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution.
  • Experience with ServiceNow Configurations for at least 1-2 large/complex application development projects end to end.
  • Experience with at least 1 of following areas of the ServiceNow platform: ITSM (IT Service Management), SPM (Strategic Portfolio Management), CSM (Customer Service Management), HRSD (HR Service Delivery), LSD (Legal Service Delivery), ITAM (IT Asset Management), IT Operations Management (ITOM), Virtual Agent, NowAssisst.

Benefits

  • Mental health support benefits ($4,000 per year)
  • Flexible benefit spending account ($1,300 per year)
  • Firm-wide closures (known as 'Deloitte Days')
  • Dedicated days of for learning (known as Development and Innovation Days)
  • Flexible work arrangements and a hybrid work structure

Requirements Summary

3+ years of experience in ServiceNow and a bachelor’s degree or relevant industry experience