Consultant in Enterprise Service Management (ESM) - Tietoevry Tech Services

We are looking for a consultant in Enterprise Service Management (ESM) to join our growing team at Tietoevry Tech Services. The consultant will lead the transformation of IT and service management for our customers, drive innovation, automation, and measurable value.

Requirements

• Several years of experience in IT Service Management, Enterprise Service Management, or SIAM consulting
• In-depth knowledge and practical experience of ITIL processes
• Strong expertise in Service Integration & Management (SIAM) principles and delivery models
• Proven experience of ESM/ITSM tools such as ServiceNow, Jira Service Management, Freshdesk, and others
• Solid understanding of automation and AI integration within service management processes
• Strong problem-solving skills with the ability to think strategically and execute tactically
• Excellent communication, presentation, and stakeholder management skills
• Ability to work independently and in a team environment with both technical and business teams

Benefits

• Dynamic and innovative environment
• Opportunity to work with leading companies in various industries
• Access to continuous learning, certifications, and career development opportunities
• Collaborative culture
• Competitive salary and benefits package
• Professional growth, meaningful projects, an open culture, and an exceptional balance between work and private life
• Flexible hybrid work model