Consulting Technical Manager - OFSAA

The Consulting Technical Manager will act as a primary escalation point for application incidents, especially Severity 1 issues. This role involves analyzing and resolving production issues using various support tools and processes, leading Root Cause Analysis (RCA), and designing deployment plans. Collaboration with clients and compliance teams is also required.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain.
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions.
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS).
• Hands-on experience in OFSAA product development or implementation.
• Experience leading small teams (e.g., L1/L2) in a support environment.
• Exposure to ETL tools, data pipeline workflows, and batch job scheduling.
• Strong documentation skills and a proactive approach to knowledge sharing.
• Familiarity with IT audit requirements and compliance best practices.

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs