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Oracle
Consulting Technical Manager - OFSAA
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 13, 2025
This role focuses on handling application incidents, especially Severity 1 issues, by working across various teams. The position involves RCA, corrective actions, debug processes, and monitoring, as well as supporting client interactions and compliance. A commitment to continuous improvement and contributing to the ORACLE cloud solutions vision is expected.
Requirements
- Act as the primary escalation point for application incidents (Severity 1 issues).
- Analyze and resolve complex production issues.
- Lead Root Cause Analysis (RCA) and implement corrective/preventive actions.
- Debug and monitor OFSAA batch processes, application logs, and backend services.
- Participate in ITIL-aligned processes such as Incident, Problem, and Change Management.
Benefits
- Competitive benefits
- Flexible medical, life insurance, and retirement options
- Volunteer programs
Requirements Summary
Bachelor's degree in Computer Science or related field. 5+ years of experience in L3 support for OFSAA. Proficiency in Oracle SQL & PL/SQL. Experience leading small teams and data modelling
