Consulting Technical Manager - OFSAA

The Consulting Technical Manager will be the primary escalation point for application incidents, particularly Severity 1 issues. They will analyze and resolve complex production issues, lead Root Cause Analysis (RCA), and participate in ITIL-aligned processes. The role involves design deployment plans and supporting client interactions related to production environment compliance.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field
• Service Delivery Manager role - 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain
• Proficiency in Oracle SQL, PL/SQL, performance tuning, and analytical functions
• Strong experience in data modelling concepts, debugging, and triaging technical issues.
• Experience managing Severity 1 incidents, production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS)
• Experience leading small teams (e.g., L1/L2) in a support environment
• Exposure to ETL tools, data pipeline workflows, and batch job scheduling
• Strong documentation skills and a proactive approach to knowledge sharing.
• Familiarity with IT audit requirements and compliance best practices.
• Experience leading small teams in a support environment

Benefits

• Competitive benefits
• Flexible medical, life insurance, and retirement options
• Volunteer programs