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Thomson Reuters
Consultor de Soporte Prime Senior
Join Thomson Reuters as a Senior Support Consultant in Reforma, leveraging ServiceNow for customer service, BPM design, and ERP integration. Benefits include flexible vacation and mental health days.
Direct Hire
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 10, 2025
We are looking for a Consultor de Soporte Prime Senior to join our team. As a Consultor de Soporte Prime Senior, you will be responsible for providing strong customer service, understanding and communicating knowledge, and performing tasks such as query execution, script development, and BPM process design.
Requirements
- At least 2 years of experience in application support using Open SQL and SQL Server
- Good command of collaboration tools such as ADO, Salesforce GSI, ServiceNow, and DataDog
- Experience in integrating ERP systems such as SAP or Oracle
- Knowledge of foreign trade
- Familiarity with special programs in Mexico such as IMMEX
- Knowledge of PMI implementation methodology
- Experience in implementation and/or support of foreign trade systems
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Requirements Summary
2+ years of experience in application support, knowledge of foreign trade, and proficiency in SQL Server
