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Thomson Reuters
Consultor de Soporte Prime Senior
Join Thomson Reuters as a Senior Support Consultant in Reforma, leveraging ServiceNow for customer support and ERP integration. Enjoy hybrid work, career growth, and competitive benefits.
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 10, 2025
Join Thomson Reuters as a Consultor de Soporte Prime Senior and bring your experience to a world-class company. You will be responsible for providing customer support, troubleshooting, and resolving system issues.
Requirements
- Strong customer service skills
- Ability to understand, synthesize, and communicate/transmit knowledge both verbally and in writing
- Proactive and effective attitude in problem-solving
- Willingness to work autonomously
- At least 2 years of experience in application support using Open SQL and SQL Server
- Good command of collaboration tools such as ADO, Salesforce GSI, ServiceNow, and DataDog
- Experience in integrating ERP systems such as SAP or Oracle
- Knowledge of foreign trade
- Familiarity with special programs in Mexico such as IMMEX
- Knowledge of PMI implementation methodology
- Experience in implementation and/or support of foreign trade systems
Benefits
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
Requirements Summary
At least 2 years of experience in application support, good command of collaboration tools, experience in integrating ERP systems, knowledge of foreign trade, and experience in implementation and/or support of foreign trade systems
