Consultor de Soporte Prime Senior

We are looking for a Consultor de Soporte Prime Senior to join our team. As a Consultor de Soporte Prime Senior, you will be responsible for providing strong customer service, understanding and communicating technical knowledge, and performing various technical tasks such as query development and report design. The ideal candidate will have at least 2 years of experience in application support using Open SQL and SQL Server, and good command of collaboration tools such as ADO, Salesforce GSI, ServiceNow, and DataDog.

Requirements

• Strong customer service skills
• Ability to understand, synthesize, and communicate/transmit knowledge both verbally and in writing
• Proactive and effective attitude in problem-solving
• Willingness to work autonomously
• Performing queries in Open SQL
• Developing scripts in SQL Server
• BPM process design
• Custom report design
• Functional specification of system issues
• Providing customers with corrective instructions
• Assisting clients with patch releases
• Advanced oral and written English proficiency
• Analysis and definition of project specifications and requirements
• Advanced proficiency in Word, Excel, PowerPoint, and the rest of the Office suite

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact