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Specsavers
Contact Centre Continuous Improvement Manager
Join Specsavers in Fareham as a Contact Centre Continuous Improvement Manager. Leverage ServiceNow skills to enhance operations and drive efficiency. Flexible work options!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 4, 2025
We're looking for a Continuous Improvement Manager to drive improvements in our Contact Centre, making it the best it can be by spotting inefficiencies, optimising processes, and evolving systems.
Requirements
- Solid understanding of how contact centres operate, from technology to day-to-day operations
- Good knowledge base of continuous improvement methodologies
- Analytical mindset to turn data and feedback into action
- Confident communicator and facilitator to bring people together and get things done
- Knowledge and experience in platforms such as Webex, Injixo, eGain and ServiceNow
Benefits
- Flexibility to work in our Nottingham office and from home on a weekly basis
Requirements Summary
Analytical mindset, knowledge of contact centre operations, and experience in continuous improvement methodologies
