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NTD Software
Continual Improvement Management - Sr. Analyst
Sr. Analyst Continual Improvement Management at NTD Software. ServiceNow CIM SME implementing ITSM improvements, managing processes/policies, governance compliance. Requires Bachelor's, 4-6 yrs exp, ITIL Foundation cert.
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
December 11, 2025
The Sr. Analyst Continual Improvement Management (CIM) performs on a team as a Subject Matter Expert (SME) for CIM, implementing service, process, and functional improvements.
Requirements
- Acts as a CIM SME responsible for the development, implementation, and management of the CIM Processes & Policies as determined by the overall ITSM Roadmap.
- Works with Key technology stakeholders and Service/Process Owners to ensure the completion of improvement opportunities are tracked, reported on and managed to closure.
- Manage and work with the Governance, Risk & Compliance department on the development and operationalization of Associated SPM Policies and Controls.
- Manage and drive the development, enhancement, and configuration of the CIM Product ensuring compliance and adoption of the CIM Product.
Requirements Summary
Bachelor's degree, 4-6 years of experience, ITIL Foundation certification
