.svg)
NTT DATA Romania SA
Continuous Service Improvement Manager with German
Continuous Service Improvement Manager (German) at NTT DATA Romania, Timișoara. Lead ITIL CSI processes, optimize IT service delivery, manage KPIs/SLAs. Requires 5-7 yrs IT Ops, ITSM expertise, German/English fluency. Health insurance, certifications included.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 5, 2025
We are looking for a Continuous Service Improvement Manager with German to join our IT Operations Supervisor Team. The role involves continuous improvement of service delivery across IT services, acting as a key interface to the Quality Manager, and collaborating with team leaders to standardize processes and documentation.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum 5-7 years of experience in IT Operations
- Deep ITIL Expertise, especially in Continual Service Improvement (CSI) processes and best practices
- Strong Service Management knowledge of IT Service Management (ITSM) principles and tools
- Data Analysis & Reporting proficiency in analyzing KPIs, SLAs, and service metrics
- Regulatory Awareness of banking regulations and risk management frameworks
- Audit Readiness skills to ensure processes meet compliance standards
- Excellent command of both spoken and written German and English
Benefits
- Private Health Insurance
- Sponsored certifications, trainings, and e-learning platforms
- Individual coaching sessions or Coaching School
- Epic parties or themed events
Requirements Summary
Bachelor's degree in Computer Science, 5-7 years of experience in IT Operations, and deep ITIL Expertise
