Control Management Manager-ServiceNow, Deloitte Global Technology

Deloitte Global Technology is seeking a Control Management Manager to enhance technology and cyber security controls within the company. This role focuses on leveraging ServiceNow Integrated Risk Management modules, requiring collaboration with Member Firms and ensuring effective risk management processes. It involves automation, stakeholder engagement, and reporting.

Requirements

• Hands-on experience with ServiceNow or similar platforms for IT and Cyber control testing.
• Proven ability to develop controls within ServiceNow or similar risk and control management tools.
• Familiarity with industry standards such as CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, and Cybersecurity principles.
• Strong understanding of SDLC approaches and concepts (CMMI knowledge is a plus).
• Solid grasp of ITIL framework or MOF (ITIL certification is advantageous).
• Diplomatic and persuasive communication skills to confidently manage senior stakeholders.
• Knowledge of workflows, scripting, and IRM indicators within ServiceNow deployments.
• Ability to lead virtual teams across time zones and cultures.
• Strong relationship-building skills within GTS and member firm networks.
• Capability to work with and manipulate complex datasets.
• Excellent communication skills.

Benefits

• Competitive salary
• Variable pay opportunities
• Mental health support
• Flexible benefit spending
• Learning and development
• Work-life balance
• Diverse workplaces