CRM Solution Strategy Architect (Pre Sales)

ServiceNow is seeking a ServiceNow Business Process Consultant with a Call Center background to shape the vision, architecture, and delivery path for customer and revenue transformations. This role involves translating strategy into practical roadmaps, designing solutions, and packaging proposals to secure executive buy-in and deliver measurable outcomes. ServiceNow is a leading digital transformation company.

Requirements

• 8–15+ years in CRM/Service transformation
• 3–5+ years with ServiceNow workflows and AI features
• Proven track record of building ROMs/estimates, proposals, and securing C-level buy-in.
• Strong enterprise architecture skills (integrations, data models, security)
• Exceptional facilitation, storytelling, and executive communication skills

Benefits

• Health plans
• 401k Plan with company match
• ESPP
• Flexible time away plan and family leave programs