CRM Solution Strategy Architect (Pre Sales)

ServiceNow is looking for a passionate and strategic thinker to join their team as a ServiceNow Business Process Consultant with Call Center experience. The ideal candidate will have experience with Salesforce Service Cloud and be ready to expand their expertise. As a ServiceNow Solution Strategy Architect, you will shape the vision, architecture, and delivery path for enterprise-wide customer and revenue transformations.

Requirements

• 8–15+ years in CRM/Service transformation with deep architecture experience across SFA, CPQ, SOM/Order Management, CSM, and FSM.
• 3–5+ years with ServiceNow workflows (Customer/Revenue and/or Industry) and exposure to AI features (Now Assist, AI Agent Studio, AI Search).
• Proven track record of building ROMs/estimates, proposals, and securing C-level buy-in.
• Strong enterprise architecture skills: integrations, data models, security, scalability.
• Experience designing coexistence strategies with Salesforce/ERP/data platforms.
• Exceptional facilitation, storytelling, and executive communication skills.
• Self-driven innovator with a bias to action and evidence of codifying IP/offers.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs