Cross Functional Lead

As a Cross Functional Lead, you will act as a single point of contact for the execution of ITIL Processes, manage discussions with customers and vendors, and drive day-to-day operations. You will lead ITIL Process resources to achieve KPIs and service level targets, and ensure process adherence and quality norms.

Requirements

• 10-14 years of experience in ITSM practice managing various ITIL process roles
• ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified
• SIAM Foundation / Architect Certification
• Good knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
• Capability to deliver ITIL Trainings
• Excellent team management skills and inter-personal skills
• Excellent Presentation skills, verbal and written communication skills and facilitation skills
• Good documentation and process flow diagramming skills

Benefits

• Equal Opportunity Employer
• Reasonable accommodation will be provided to all applicants including persons with disabilities
• Committed to creating an accessible, supportive, and inclusive workplace