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Wipro Limited
Cross Functional Lead - L2
Join Wipro Limited in Coimbatore as a Cross Functional Lead - L2. Leverage your ITIL expertise and ServiceNow skills to drive ITSM processes and achieve KPIs.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 1, 2025
We are looking for a Cross Functional Lead - L2 to act as a single point of contact for the execution of ITIL Processes, drive and collaborate with multiple stakeholders, and lead the ITIL Process resources to achieve Process KPIs and Service level targets.
Requirements
- 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles
- ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
- Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
- Capability to deliver ITIL Trainings
- Excellent team management skills and inter-personal skills
- Excellent Presentation skills, verbal and written communication skills and facilitation skills
- Good documentation and process flow diagramming skills
Requirements Summary
10-14 years of experience in ITSM practice, ITIL certification, and good knowledge of ITSM tools
