Cross Functional Lead - L2

Work with us as a Cross Functional Lead - L2, leading ITIL Processes like incident management, problem management, change management, etc. in a single Customer or Multi-vendor Environment. Drive and collaborate with multiple stakeholders on day-to-day operations to bring in coordination across the technical towers.

Requirements

• 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
• ITIL V4 MP / ITIL 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification
• Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
• Capability to deliver ITIL Trainings
• Excellent team management skills and inter-personal skills
• Excellent Presentation skills, verbal and written communication skills and facilitation skills
• Good documentation and process flow diagramming skills

Benefits

• We are an end-to-end digital transformation partner with the boldest ambitions.
• Realize your ambitions and apply for a job at Wipro.