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Booz Allen Hamilton
Customer Care Assistant
Join Booz Allen Hamilton as a Customer Care Assistant in Norfolk, VA. Leverage ServiceNow skills to support Help Desk tickets and enhance customer satisfaction. Benefits include health, tuition assistance, and recognition awards.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
June 13, 2025
As a Customer Care Assistant, you will provide supervised support for Help Desk tickets, update tickets daily, and ensure tickets are resolved to the customer's satisfaction. You will also educate employees on policies and procedures, and perform other duties as directed by supervisor.
Requirements
- 1+ years of experience in a customer service and support role
- Experience in Microsoft Office 365 with an emphasis on Excel, Word, and Outlook
- Ability to multitask in a fast-paced team environment
- HS diploma or GED
- Nice to have: Experience with ServiceNow, excellent detail-oriented and organizational skills
Benefits
- Health, life, disability, financial, and retirement benefits
- Paid leave, professional development, tuition assistance, work-life programs, and dependent care
- Recognition awards program for exceptional performance and demonstration of values
Requirements Summary
1+ years of customer service experience, Microsoft Office 365 skills, multitasking ability, HS diploma or GED
Apply now
Norfolk
|
Virginia
United States
Entry Level
Hybrid
Full Time
39500-81000 USD/year