Customer Care Assistant

The Customer Care Assistant role involves providing support for Help Desk tickets, updating tickets, and ensuring tickets are resolved to customer satisfaction. The role requires excellent customer service and communication skills, with the ability to multitask in a fast-paced team environment.

Requirements

• 1+ years of experience in a customer service and support role
• Experience in Microsoft Office 365 with an emphasis on Excel, Word, and Outlook
• Ability to multitask in a fast-paced team environment
• HS diploma or GED
• Nice If You Have: Experience with ServiceNow, Possession of excellent detail-oriented and organizational skills

Benefits

• health, life, disability, financial, and retirement benefits
• paid leave, professional development, tuition assistance, work-life programs, and dependent care
• Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs