Customer Content and Community Evangelist

As a Customer Content and Community Evangelist, you will drive the engagement of our customers with Visier’s online community and digital resources. This is an opportunity to bring social media savvy to issues of product adoption, customer retention, and customer advocacy.

Requirements

• Bachelor’s degree in Communications, Marketing, Business, or related field.
• 3+ years of experience communicating directly with customers.
• 5 years of experience in a customer marketing or customer community role.
• Excellent verbal and written communication skills.
• An entrepreneurial mindset with a fail-fast mentality.
• Strategic and critical thinking.
• Data-driven approach to decision making.
• Strong interpersonal skills and the ability to create a rapport with customers and community members.
• Highly organized with excellent time-management skills.
• Experience identifying and translating technical support challenges into self-service knowledge resources.
• Experience with Gainsight, ServiceNow, Discourse, or other community platforms preferred.
• Experience curating and organizing technical knowledge bases or documentation systems.
• Experience in the SaaS industry, preferred.

Benefits

• Competitive salary
• Top-tier health and wellness benefits
• Stock options and/or bonus based on your role, location, and employment type
• Generous paid time off, including volunteering days and extra days over the December holidays