Customer Excellence Area Lead - France

The Customer Excellence Area Lead - France is responsible for ensuring the success, growth, and retention of customers within their assigned region. They lead and develop a team of Customer Success professionals to maximize customer value realisation, drive adoption, and support risk mitigation.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Background and Experience
• A track record for building and growing a world-class organization through talent acquisition, onboarding, and retention, characterized by high productivity and excellent morale
• Proven market experience for the nominated Area or Region
• Experience with the enterprise and demonstrated leadership to make rapid decisions and problem-solving in this environment
• Excels in navigating a highly collaborative and highly matrixed environment
• Proven experience building and running a business with the right operational skills
• Demonstrated success in building a Services, Customer Engagement or Partner Engagement function
• Proven experience in customer engagement and relationships, acting as advisor and key point of contact for key customers

Benefits

• health insurance
• life insurance
• disability insurance
• 401(k) or retirement plan
• stock options
• paid time off
• vacation days
• sick leave
• holidays
• wellness programs
• fitness programs
• meal programs
• tutoring programs
• adoption assistance
• tuition reimbursement
• scholarship programs
• employee assistance programs
• cell phone reimbursement
• pet insurance
• volunteer time off
• flexible work arrangements
• companion animal care
• Dependent care reimbursement
• organ donation matching gift
• work-life balance
• mentorship programs
• professional development opportunities
• community service opportunities
• diversity and inclusion initiatives
• affinity groups
• religious observance days
• gender transition support
• diversity and inclusion training
• employee recognition and reward programs