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iZeno
Customer Experience Analyst
Join iZeno as a Customer Experience Analyst in Cyberjaya. Leverage ServiceNow skills to enhance customer support, manage incidents, and drive ITIL processes.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 26, 2025
Customer Experience Analyst will work closely with the team to provide high-level customer focus, diagnose issues, and provide solutions. The role involves enforcing and reviewing Logicalis processes, managing competing priorities, and responding to customer incidents.
Requirements
- Display and apply a customer first attitude in each interaction
- Previous experience in a Managed IT Services environment
- Possess a strong understanding of ITIL processes and have ITIL foundation accreditation as a minimum
- Excellent written and verbal communication skills in English
- Demonstrated experience in Remote Desktop Compute Support, Active Directory and MS Exchange administration; Citrix administration; Multi-Function Device Support and Microsoft Office Suite support
- Experience in ServiceNow or other Service Management tools/ticketing systems
Benefits
- Supportive team environment
- Flexible, modern, working arrangements
- Pick your own adventure: opportunity to upskill and move into different roles
Requirements Summary
Customer service experience, ITIL process understanding, and experience in service management tools are required
