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iZeno
Customer Experience Engineer
Join iZeno as a Customer Experience Engineer in Cyberjaya. Leverage ServiceNow and JIRA skills to deliver exceptional support. 3+ years required. Flexible benefits!
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 16, 2025
We are seeking a Customer Experience Engineer to provide top-notch end user support services to our important customers in Australia and the surrounding region.
Requirements
- Min 3 years of experience in end user support role
- Experience in JIRA and ServiceNow
- Exposure in ITIL processes will be an advantage
- Ability to prioritise a demanding workload with a conscientious approach to time management
- Team spirited attitude with a passion for knowledge sharing and continuous improvement
- Exposure to ITSM/JIRA or Service Now, hands-on device maintenance and troubleshooting experience
- Knowledge of Office 365 and/or SCCM is a big plus
Benefits
- Supportive team environment
- Flexible, modern, working arrangements
- Pick your own adventure
- Breadth of experience and purpose
Requirements Summary
3+ years of experience, experience with JIRA and ServiceNow, ITIL process exposure
