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iZeno
Customer Experience Engineer
Join iZeno as a Customer Experience Engineer in Cyberjaya, Selangor. Leverage ServiceNow and JIRA skills to provide top-tier support and drive ITIL processes.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
May 16, 2025
We are seeking a Customer Experience Engineer to provide top-notch end user support services to important customers in Australia and the surrounding region. The role involves managing Microsoft technologies, building and configuring devices, and responding to IT issues and requests.
Requirements
- Min 3 years of experience in end user support role
- Experience in JIRA and ServiceNow
- Exposure in ITIL processes
- Ability to prioritise a demanding workload with a conscientious approach to time management
- Team spirited attitude with a passion for knowledge sharing and continuous improvement
- Exposure to ITSM/JIRA or Service Now, hands-on device maintenance and troubleshooting experience
- Knowledge of Office 365 and/or SCCM
Benefits
- Supportive team environment
- Pick your own adventure: opportunities for professional development and career growth
- Breadth of experience and purpose: opportunities to impact change and control professional success
- Flexible, modern, working arrangements
Requirements Summary
3+ years of end user support experience, experience with JIRA and ServiceNow, and exposure to ITIL processes
