Customer Growth Operations Manager

The Customer Growth Operations Manager will report to the Senior Director of Customer Growth Operations and will be a critical member of the team that provides operational support to help drive strategic decision making, planning, and operational excellence across the Customer Growth business.

Requirements

• Optimize and scale the renewal management and bookings forecast process.
• Drive culture of continuous improvement on performance, process, automation, and data accuracy.
• Support Customer Growth team for efficient, consistent, and effective retention and customer lifecycle management.
• Identify process automation and improvement opportunities and work with cross-functional teams to drive these initiatives.
• Collaborate with the Customer Growth & Enablement teams to identify and help build out vital collateral for retention and customer lifecycle.
• Perform weekly, monthly and quarterly opportunity pipeline analysis, data validation and identify gaps and actions required to close gaps.
• Communicate regularly on business/team performance, making recommendations based on analysis of key performance areas.
• Act on behalf of the leadership team (e.g. drive global churn forecasting, identify direct and channel renewal improvements, forecasting mechanics evolution to incorporate customer health insights).
• Provide critical business insights to Customer Growth, Sales, Education, and Professional Services leadership based on data analysis.
• Build standard Salesforce reporting and dashboards to be consumed by the Customer Growth team & management.
• Work with Customer Growth management to determine structure for consumable reporting and measurement across various systems (SFDC, ServiceNow, Gainsight, Clari, Power BI, etc.)

Benefits

• Market competitive salary + success-oriented commission / bonus
• Supportive and engaged leadership team.
• Career path and professional & personal development.
• 401(k) / pension plan, full benefits package available.
• Hybrid work environment.
• Personal and professional development.
• And more!