Customer IT Assurance Manager

The Customer IT Assurance Manager will oversee the operation of the Technology External Assurance function, responsible for customer IT assurance, contract reviews, due diligence, audits, and findings. The role holder will also identify and deliver enhancements to TEA operations and evolving customer expectations. The role requires senior professional experience with direct management responsibilities in a Big 8 external practice, Internal Audit, or supplier/customer assurance function for a financially regulated entity. The role holder will have strong information security/assurance, audit, compliance, and risk knowledge and experience of IT risk and assurance frameworks.

Requirements

• Senior professional experience with direct management responsibilities in a Big 8 external practice, Internal Audit, or supplier/customer assurance function for a financially regulated entity.
• Certified in relevant audit, risk, and security certifications preferably with one of the following: IIA, CISA, CISM, or CISSP.
• Strong information security/assurance, audit, compliance, and risk knowledge, experience of IT risk and assurance frameworks, and control assurance assessments (e.g. ISO 27001, CIS 20, NIST, etc).
• Demonstrable experience in planning, executing, and supervision of activities/deliverables such as controls assessments or audits.
• Demonstrable experience in review and assessment of contractual or regulatory artifacts/documentation.
• Effective critical thinking and problem solving to ensure that operations are delivered to expected standards and defined timelines while ensuring that stakeholder expectations are managed accordingly.
• Extremely good organisational, communication, and administration skills with an exceptional eye for detail.
• Ability to continually prioritise and execute multiple activities at the same time with minimal supervision.
• Demonstrable strong written, interpersonal, and verbal communication skills.
• Demonstrable ServiceNow and exceptional Microsoft Office 365 skills, including SharePoint.

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts