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Tecnológico de Monterrey
Customer Service Advisor
Join Tecnológico de Monterrey as a Customer Service Advisor in Puebla. Leverage ServiceNow skills to enhance customer experiences and drive process improvement.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 10, 2025
As a Customer Service Advisor at Tecnológico de Monterrey, you will receive and resolve customer needs, providing extraordinary experiences through multiple communication channels. You will contribute to continuous process improvement and have opportunities for professional growth.
Requirements
- Bachelor's degree or Engineering degree
- Experience working in customer service areas, preferably in Educational Institutions
- Participation in event organization and administrative areas
- Mastery of English (B2 level)
- CRM or system management (SAP, ServiceNow, Banner, etc.)
- Digital communication tools (Teams, Outlook, WhatsApp)
- Effective communication skills, social interaction, service orientation, results focus, and metrics
- Adaptability to change and processes
Requirements Summary
Bachelor's degree or Engineering degree, experience in customer service, event organization, and administrative areas, as well as mastery of English and digital communication tools
