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Simple Technology Solutions
Customer Service Analyst III
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 14, 2025
Simple Technology Solutions is seeking a Customer Service Analyst (Tier III) to provide advanced technical troubleshooting, incident analysis, and problem management support within a structured ITSM framework. The role acts as a final escalation point for service desk incidents and is crucial for driving continuous improvement and operational excellence. At STS, the focus is on employee well-being and professional development.
Requirements
- US Citizenship
- Bachelor’s degree (or equivalent experience)
- 6–8 years of IT service desk experience
- Expertise with ServiceNow, Active Directory, Exchange Admin Center, and Azure AD
- Demonstrated experience in root-cause analysis (RCA) and technical documentation
- CompTIA Security+ or ITIL v4 Foundation certifications
Requirements Summary
Bachelor's degree, 6-8 years of IT service desk experience, and expertise in ServiceNow/ITIL. CompTIA Security+ certification required
