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Kentro
Customer Service Engineer (System Administrator) (ESOM)
Join Kentro as a Customer Service Engineer (System Administrator) in Salt Lake City, UT. Leverage ServiceNow for IT support, system monitoring, and Active Directory management. Competitive benefits included.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
September 18, 2025
Kentro is seeking an experienced Customer Service Engineer (System Administrator) to support VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The role involves providing on-site and remote technical support to IT customers, diagnosing and repairing hardware and software issues, and administering Active Directory. They also focus on customer accounts, service requests, and system monitoring.
Requirements
- Support government with system administration tasks
- Assist in remote and desk-side technical support
- Conduct system administration tasks and log data
- Monitor VA's ServiceNow customer incident ticketing system
- Physical requirements (lifting, bending, etc.)
- Experience with debugging protocols and processes
- Experience in IT Technical Support
- Must be a US Citizen or Green card holder
- Willing and able to get a Public Trust Suitability clearance
Benefits
- Competitive benefits package
- Paid time off
- Healthcare benefits
- 401k with employer match
- Discount perks
- Rewards
- Education reimbursement
Requirements Summary
Bachelor's degree in tech or 8 years exp. IT Support/System Admin experience. 2+ yrs exp. Systems admin/support
