Customer Service Engineer (System Administrator) (ESOM)

Kentro is hiring a Customer Service Engineer (System Administrator) to support their VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The role involves providing on-site and remote support to IT customers, troubleshooting problems, and implementing corrective actions.

Requirements

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
• Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
• Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
• Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k with employer match
• Discount perks
• Rewards