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ServiceNow
Customer Success Advocate (Italian Fluency Required)
Join ServiceNow in Dublin as a Customer Success Advocate (Italian fluency required). Drive customer adoption, onboard clients, and enhance their ServiceNow experience. Bachelor's preferred; ITIL and ServiceNow certifications a plus. Competitive salary and benefits offered.
The Mothership
Entry Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
August 15, 2025
ServiceNow is seeking a Customer Success Advocate to drive customer success within the EMEA region. This role involves onboarding new customers, serving as a customer advocate, driving adoption, and providing proactive guidance, collaborating with internal teams and executive stakeholders. This is a full-time, on-site position with a requirement for a 3-day in-office work week and a focus on team learning and collaboration.
Requirements
- Onboard new customers, set up for success and drive adoption.
- Serve as a customer advocate and drive product adoption.
- Proactively guide customers to resources and enhance their ServiceNow experience.
- Collaborate with internal teams and stakeholders.
- Escalate customer issues and engage with resources across the company.
- Contribute to Customer Excellence Group's thought leadership.
- Attend onboarding academy (ITIL, ServiceNow Certified System Administrator).
Benefits
- Competitive Salary
- Comprehensive Benefits package (not specified)
Requirements Summary
Bachelor's degree preferred. Business, technology or AI degree a plus. 3-day office commitment and customer engagement focus
