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Datacom
Customer Success Consultant - CCaaS & CX
Join Datacom as a Customer Success Consultant in Melbourne, leveraging ServiceNow and CX platforms to enhance contact center solutions. Enjoy flexible hours and professional growth.
Consulting
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 30, 2025
Datacom is seeking a Customer Success Consultant to be a champion of customers, leveraging deep platform knowledge, operational insight, and process excellence to help clients shape their contact centre and CX environments. The role requires a combination of experience in the contact centre world, understanding of platforms like Genesys and ServiceNow, and a commitment to innovative solutions with measurable ROI outcomes.
Requirements
- Strong working knowledge of CX platforms (Genesys, NICE, AWS Connect, ServiceNow, Salesforce, Cognigy, Nuance)
- Commercial acumen and a knack for designing creative solutions
- A genuine desire to make a difference and have a positive impact on customers and communities
- Experience combining technical insight with change management practices
Benefits
- Social events
- Chill-out spaces
- Remote working
- Flexi-hours
- Professional development courses
Requirements Summary
Strong CX platform knowledge required. Must have commercial acumen and a passion for impact. Experience combining technical insight with change management is essential
