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ServiceNow
Customer Success Executive - Enterprise Industries
ServiceNow Customer Success Executive - Enterprise Industries role in England. Lead strategic post-sales initiatives, drive platform adoption across enterprise accounts, manage C-level relationships, and accelerate business transformation. Requires 15+ years consulting/leadership experience, AI integration knowledge, and SaaS expertise.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 5, 2025
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
Requirements
- AI Integration & Thought Leadership
- Enterprise SaaS Transformation & Strategic Advisory
- C-Level Presence & Relationship Management
- Leadership Expertise
- Strategic Account Management
- Business Acumen & Problem-Solving
- Cross-Functional Leadership
- Adaptability & Change Management
- Operational & Execution Excellence
- Collaboration & Communication
- Customer-Centric Mindset
Benefits
- Opportunity to work with a global market leader
- Chance to drive business transformation at scale
- Collaborative and dynamic work environment
- Opportunity to develop and grow as a professional
Requirements Summary
15+ years of experience in management consulting, solution consulting, or a leadership role at a top-tier consulting firm. Strong leadership expertise, strategic account management, and business acumen
