Customer Success Executive- Retail and Hospitality

ServiceNow is seeking a Customer Success Executive to lead post-sales activities, driving customer value and ensuring long-term renewal. This role involves advising C-level executives, collaborating with Account Executives, and mitigating risks. The ideal candidate will have experience in digital business transformations and strong relationships with strategic partners. ServiceNow is a global leader in AI-enhanced technology.

Requirements

• Experienced in leveraging or critically thinking about how to integrate AI into work processes.
• Educational Background: BA/BS or equivalent required.
• Experience: A minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm.
• Strong experience in building and leading high-performing Customer Success or Consulting teams.
• Adaptability to thrive in rapidly changing environments.
• Excellent communication and collaboration skills.