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ServiceNow
Customer Success Executive
Join ServiceNow as a Customer Success Executive in Fairfax, VA. Drive post-sales success, leverage AI, and lead strategic accounts. 12+ years in consulting required. Competitive salary and growth opportunities.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 16, 2025
ServiceNow is seeking a Customer Success Executive to drive strategic leadership in post-sales activities and accelerate customer success. The role involves aligning ServiceNow’s offerings with customer goals, fostering collaboration with internal teams, and mitigating potential risks. This position requires a combination of strategic thinking, executive communication, and a passion for customer success in the enterprise landscape.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- Educational Background: BA/BS or equivalent required, Master’s degree preferred.
- Experience: Minimum 12 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
- Demonstrated success in running large-scale, strategic accounts and exceeding business objectives.
- Strong experience building and leading high-performing Customer Success or Consulting teams.
- Strong experience building relationships with C-level business leaders.
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for growth and development
Requirements Summary
BA/BS preferred, 12+ years management consulting/leadership. Experience with digital transformation is key. Strong leadership & C-level relations needed
