Customer Success Executive

The Customer Success Executive is responsible for leading post-sales activities and driving ServiceNow's long-term value by accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

Requirements

• 15+ years of experience in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software)
• Extensive experience leading large-scale digital business transformations and acting as a trusted advisor to both internal and C-level customer executives
• Expertise in governance, strategy, and execution across cross-functional teams and a track record of delivering scalable, repeatable success
• BA/BS or equivalent required, Master's degree preferred
• Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives
• A history of working across multiple functions and driving alignment in large, matrixed environments
• Strong experience building relationships with C-level business leaders, including within some of the world's largest enterprises

Benefits

• Competitive salary
• Benefits
• Opportunities for professional growth and development
• A diverse and inclusive work environment
• Flexible work arrangements
• Employee assistance program