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Bailey Abbott
ITSM Consultant - Incident, Problem & Knowledge Specialist
Join Bailey Abbott in Adelaide as an ITSM Consultant specializing in Incident, Problem & Knowledge Management. Leverage ServiceNow and ITIL skills for impactful client solutions. Benefits include flexible work, paid birthday leave, and professional development.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 11, 2025
Bailey Abbott is seeking an ITSM Consultant who will lead the uplift of Incident, Problem, and Knowledge Management practices in a new client engagement. The ideal candidate will have experience in Service Desk, Major Incident Management, or ITSM consulting, and strong facilitation, coaching, and communication skills.
Requirements
- Experience in Service Desk, Major Incident Management, or ITSM consulting
- Deep knowledge of ITIL practices for Incident, Problem, and Knowledge Management
- Strong facilitation, coaching, and communication skills
- Experience with ITSM tools like JIRA, ServiceNow, or Freshservice
- ITIL 4 Foundation required; intermediate certifications or KCS exposure highly regarded
Benefits
- Paid Birthday Leave
- Access to Employee Assistance Program
- Novated Leasing
- Flexible Working Options
- Regular team gatherings including monthly team lunch
- Professional development opportunities and continuous learning
- Financial benefits through Discount Store
Requirements Summary
ITIL 4 Foundation, experience in Service Desk, Major Incident Management, or ITSM consulting, and strong facilitation, coaching, and communication skills
