Customer Success Executive

ServiceNow is seeking a Customer Success Executive to develop relationships with C-level executives and drive customer outcomes by improving product adoption and renewals. The role involves developing executive strategies, implementing co-delivery models, and championing ServiceNow's best practices. ServiceNow is a global market leader transforming the way organizations work with AI-enhanced cloud technology.

Requirements

• Experience in integrating AI into work processes.
• 12+ years of professional services experience, or equivalent education/experience.
• Experience at F100-1000 accounts.
• 5+ years large program experience (multi-tracked, OCM)
• Executive relationships with CIO, CFO, CHRO and business line leaders.
• 5+ years large program experience (multi-tracked, OCM)
• Knowledge of ServiceNow- minimal, experience with multiple ServiceNow product suites
• Fluent in Japanese
• Authorized to work in Japan

Benefits

• Equal Opportunity Employer
• Accommodations