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ServiceNow
Customer Success Executive
ServiceNow Customer Success Executive in Munich. Lead post-sales strategy for public sector accounts, drive digital transformation, manage C-level relationships. 15+ yrs experience, public sector expertise required. Competitive salary, growth opportunities.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 6, 2025
The Customer Success Executive (CSE) is responsible for the strategic leadership and execution of post-sales activities within our most valuable public sector accounts. This role is critical in driving long-term value by accelerating the customer’s journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their digital transformation initiatives.
Requirements
- AI Integration & Thought Leadership
- Enterprise SaaS Transformation & Strategic Advisory
- Public Sector Customer Experience
- C-Level Presence & Relationship Management
- Leadership Expertise
- Strategic Account Management
- Business Acumen & Problem-Solving
- Cross-Functional Leadership
- Adaptability & Change Management
- Operational & Execution Excellence
- Customer-Centric Mindset
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
- Diverse and inclusive work environment
- Equal opportunity employer
Requirements Summary
15+ years of experience in management consulting, solution consulting, or executive leadership, with a minimum of 5 years in a public sector role. Bachelor's degree required
