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ServiceNow
Customer Success Guide
Join ServiceNow as a Customer Success Guide in San Francisco, Costa Rica. Drive customer growth using ServiceNow skills, facilitate strategic sessions, and enhance user adoption.
The Mothership
Entry Level
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
July 2, 2025
As a Customer Success Guide, you will drive customer success, growth, and adoption within the AMS region, serving as a trusted point of contact for customers and helping them achieve their business goals.
Requirements
- Work with a large portfolio of AMS customers to understand their business drivers, challenges, and desired outcomes.
- Serve as the trusted advisor to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
- Engage in cross-functional partnerships within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
- Facilitate Business Reviews and other strategic sessions, ensuring alignment between customer needs and our solutions.
- Contribute to the Customer Excellence Group's thought leadership by developing case studies, customer success assets, and best practices.
Benefits
- Equal Opportunity Employer
- Accommodations for accessible and inclusive experience for all candidates
- Export Control Regulations
Requirements Summary
Work with customers to understand business needs, provide guidance on leveraging our platform, and facilitate business reviews and strategic sessions
