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ServiceNow
Customer Success Guide Manager
Join ServiceNow in Dublin as a Customer Success Guide Manager. Lead onboarding, drive product adoption, and enhance customer relationships. 2+ yrs leadership in tech required.
The Mothership
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
August 26, 2025
ServiceNow is seeking a Customer Success Guide Manager to lead a team in the EMEA region. This role focuses on onboarding customers, coaching their teams, and driving successful product adoption and renewals. The ideal candidate will be responsible for customer success, growth, and building relationships within ServiceNow's ecosystem.
Requirements
- Lead your team to onboard new customers and improve technical health
- Hire, coach and mentor team members to develop skills and careers
- Execute the Success Centre strategy to deliver customer value
- Drive new initiatives in the Success Centres
Requirements Summary
2+ yrs leading team, 2-4yr leading in tech company, high tech degree preferred, passion for SaaS, strong communication and leadership skills
