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ServiceNow
Customer Success Manager
ServiceNow Customer Success Manager in Chiyoda. Drive product adoption & customer outcomes using ServiceNow platform expertise. 5+ yrs required. Certifications valued. Japanese fluency essential.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
November 20, 2025
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers. The Customer Success Manager role is to act as an advocate for customers, helping them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 5+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
- Experience in working collaboratively
- ServiceNow accreditations or certifications a plus
- Must be fluent in Japanese
- Must be authorized to work in Japan
Benefits
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
5+ years of experience providing customer professional services or related business support, ability to provide independent comprehensive services, experience resolving issues through analysis
